TERMS OF USE

Last Updated: July 09, 2026 

 

PLEASE BE AWARE THAT THE SECTION TITLED “DISPUTE RESOLUTION” INCLUDES AN AGREEMENT TO ARBITRATE ANY DISPUTES WITH US AND AS APPLICABLE OUR SUBSIDIARIES AND AFFILIATES AND REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION UNLESS YOU OPT OUT WITHIN 30 DAYS.  IT ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER.  PLEASE READ THE “DISPUTE RESOLUTION” SECTION CAREFULLY.

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Scope and Updates

 

Welcome to Papa Murphy’s. The following terms, as updated from time to time (collectively, the "Terms") govern your access to any part of https://www.papamyrphu.com/, mobile papamurphys.com, and any other authorized websites, mobile applications, in-store kiosks or other online services, tools or programs where these Terms appear (collectively, the "Services"). The Services are provided by Papa Murphy’s Holdings, Inc. or one of its affiliated or subsidiary companies (collectively, or individually, as the case may be, "Papa Murphy’s" or "we"). By visiting or using the Services, you expressly agree to these Terms. We may change or modify these Terms from time to time and will post the updated Terms with a "Last Updated" effective date of the revision. Any changes or modifications will be effective immediately upon posting of the changes or modifications, and to the extent permitted by law you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to, use of and/or participation in the Services after these Terms have been changed or modified (see Last Updated date above) signifies your acceptance of any updated Terms. As a result, you should frequently review these Terms to understand the terms and conditions that apply to your access to, use of and/or participation in the Services. If you do not agree to the changed or modified Terms, do not use the Services.

 

Use of the Services

 

The Services are made available to provide information about Papa Murphy’s in the United States, and to provide certain marketing and other programs and services offered by Papa Murphy’s ("Programs"). Information made available through the Services may apply only to participating Papa Murphy’s locations operating in the United States. You must be at least 18 years of age to access and use the Services.

 

You may not use the Services for any purpose that: (a) is prohibited by the Terms; (b) violates any applicable law; (c) causes damage on or through the Services; (d) infringes upon the rights of any third party; (e) is defamatory, libelous, abusive, obscene, pornographic, lewd, indecent, suggestive, harassing, threatening, inflammatory, fraudulent or otherwise objectionable; (f) results in the commercial resale of Papa Murphy’s items without the prior written consent of Papa Murphy’s; or (g) actually affects or interrupts or attempts to affect or interrupt operation of the Services.

 

You agree to defend, indemnify and hold Papa Murphy’s, its franchise owners and suppliers and each of their respective employees, officers, directors and insurers, harmless from and against any actual or threatened demands of any kind or nature arising out of or in connection with your use of the Services, in connection with the Services or your violation of these Terms.

 

There are no fees charged by Papa Murphy’s to use the Services, but there may be data usage or other like fees owed to your mobile carrier resulting from such use, for which you are responsible, and you are responsible for payment of any items purchased through the Services.

 

Papa Murphy’s may discontinue or change specifications on products described and/or displayed through the Services from time to time without prior notice. Papa Murphy’s reserves the right to suspend, block or terminate your access to all or any portion of the Services and/or participation in any Program without notice and in its sole discretion (including without limitation for actual or suspected fraud, unauthorized use of any Program or account or failure to comply with these Terms). Papa Murphy’s also reserves the right to seek all other remedies available at law and in equity.

 

Text Messages from Papa Murphy’s

 

You may choose to sign up for recurring marketing messages and offers via text message from Papa Murphy’s. You can stop receiving text messages at any time. Just text "STOP" to the short code. After you text "STOP" to us, we will send you a text to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you want to join again, just sign up as you did the first time and we will start sending text messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 888-260-7272. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our PRIVACY POLICY.

 

Dispute Resolution

 

To the extent there are any conflicts between the language below and the remainder of our Terms, the language below shall govern.

 

Arbitration Agreement

 

Applicability of Arbitration Agreement. Subject to the terms of this Arbitration Agreement, you and we agree that any disagreement, controversy, or claim arising out of or relating in any way to your access to or use of the Site, mobile sites, SMS/MMS programs, any products or services sold or distributed through the Site, or the Terms and prior versions of the Terms (each, a “Dispute”) will be resolved by binding arbitration, rather than in court, except that: (1) you and we may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or we may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). For purposes of this Arbitration Agreement, “Dispute” will also include disputes that were not noticed or that involve facts occurring before the existence of this or any prior versions of the Terms as well as claims that may arise after the termination of these Terms.   

 

Informal Dispute Resolution. If a Dispute arises between you and us, we are committed to working with you to reach a prompt, low‐cost and mutually beneficial resolution. You and we agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). You and we agree that as part of these efforts, either party has the option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

 

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to us should be sent by email to [email protected]  and via regular mail to our offices located at Papa Murphy’s International, L.L.C., Attention: Legal Department, 8000 NE Parkway Drive, Suite 350, Vancouver, WA 98662. The Notice must include: (1) your name, telephone number, mailing address, and e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the Dispute, including the specific relief sought.

 

We will send Notice, including a description of the Dispute, to your email address or regular address on file.  It is your responsibility to ensure your email and regular address are correct and remain up to date.

 

The Notice must be signed by the party initiating the Dispute (i.e., either you personally or a our representative). 

 

The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms or organizations represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree.

 

The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.

 

Waiver of Jury Trial.  YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and we are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in the subsection entitled “Applicability of Arbitration Agreement” above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

 

Waiver of Class and Other Non-Individualized Relief. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the subsection entitled “Batch Arbitration.” Notwithstanding anything to the contrary in this Arbitration Agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this subsection, “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and we agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located court in Clark County, Washington or the United States District Court for the Western District of Washington. The parties agree that any claims or requests for relief that are severed from an arbitration may not proceed in litigation and shall be stayed until all claims between the parties that remain in arbitration are finally resolved. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or us from participating in a class-wide or mass settlement of claims.

 

Rules and Forum.  The Terms evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement, including the procedures governing Batch Arbitration, and any arbitration. Unless doing so would violate applicable law, the arbitrator shall apply Arizona law consistent with the Federal Arbitration Act, and applicable statutes of limitations, and shall honor claims of privilege recognized at law. Foreign laws do not apply.

 

If Informal Dispute Resolution does not resolve satisfactorily within forty-five (45) days after receipt of a Notice, or after the completion of the Informal Dispute Resolution Conference, if such Informal Dispute Resolution Conference was requested, whichever is later, you and we agree that either party shall have the right to finally resolve the Dispute through binding arbitration.

 

The arbitration will be administered by the National Arbitration & Mediation ("NAM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedure (the “NAM Comprehensive Rules”) in effect at the time of arbitration, except as supplemented, where applicable, by the NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures (the “NAM Mass Filing Rules”; together with the NAM Comprehensive Rules, the “NAM Rules”), and as modified by this Arbitration Agreement. The NAM Rules are currently available at https://www.namadr.com/resources/rules-fees-forms/.

 

A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Demand”). The Demand must include: (1) the name, telephone number, mailing address, e‐mail address of the party seeking arbitration, and the account username (if applicable), as well as the email address associated with any applicable account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) a statement certifying that the requesting party will pay any necessary filing fees in connection with such arbitration. Any Demand you send to us should be sent by email to [email protected] and regular mail to our offices located at Papa Murphy’s International, L.L.C., Attention: Legal Department, 8000 NE Parkway Drive, Suite 350, Vancouver, WA 98662 . We will provide the Demand to your email address on file. It is your responsibility to keep your contact information up to date.

 

If the party requesting arbitration is represented by counsel, the Demand shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must also sign the Demand. By signing the Demand, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that, consistent with the standards set forth in Federal Rule of Civil Procedure 11(b): (1) the Demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery (“Counsel’s Certification”).  

 

Unless you and we otherwise agree, or the Batch Arbitration process discussed in the “Batch Arbitration” subsection is triggered, the arbitration, including any in-person arbitration hearing, will be conducted in the county where you reside. Subject to the NAM Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of arbitration. If NAM is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any NAM fees and costs will be solely as set forth in the applicable NAM fee schedules (the “Fee Schedules”). 

 

You and we agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

 

Arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state and will be selected by the parties from NAM's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Demand, then NAM will appoint the arbitrator in accordance with NAM Rules, provided that if the Batch Arbitration process under  the “Batch Arbitration” subsection is triggered, NAM, without soliciting input or feedback from any party, will appoint the arbitrator for each batch, subject to your right to object to that appointment.

 

Authority of Arbitrator.  The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except that all Disputes regarding the subsection entitled “Waiver of Class and Other Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of Class and Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection entitled “Waiver of Class and Other Non-Individualized Relief” has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

 

Attorneys’ Fees and Costs. Unless fee shifting is specifically authorized by law or by the NAM Rules, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Demand was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). To the extent, following a presentation on the merits, on its own motion or a party’s, and after affording a reasonable opportunity to respond, an arbitrator determines that a party who commenced arbitration did not bring its claim(s) consistent with Counsel’s Certification and the standards set forth in Federal Rule of Civil Procedure 11(b), the parties agree that the arbitrator shall, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration filing and administrative fees and arbitrator costs the responding party incurred under the Fee Schedules.

 

Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, you and we agree that in the event that there are twenty-five (25) or more individual Demands of a substantially similar nature filed against us by or with the assistance of the same law firm, group of law firms, or organizations, within a reasonably proximate period of time, for example, a ninety (90) day period, NAM shall (1) administer the arbitration demands in batches of 100 Demands per batch (or, if between twenty-five (25) and ninety-nine (99) individual Demands are filed, a single batch of all those Demands, and, to the extent there are fewer than 100 Demands remaining after the batching described above, a final batch consisting of the remaining Demands); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch on a consolidated basis with one set of administrative fees due per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award, which will provide for any and all relief to which the arbitrator determines each individual party is entitled (“Batch Arbitration”). NAM shall administer all batches concurrently, to the extent possible.

 

All parties agree that Demands are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise NAM, and NAM shall appoint a sole standing Procedural Arbitrator or, should the circumstances so require, an Emergency Arbitrator, according to the NAM Rules, to determine the applicability of the Batch Arbitration process (the Procedural Arbitrator or Emergency Arbitrator, the “Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by us, subject to ultimate allocation by the Administrative Arbitrator.

 

You and we agree to cooperate in good faith with NAM to implement the Batch Arbitration process including the payment of single administrative fees for batches of Demands, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

 

This Batch Arbitration provision shall in no way be interpreted as authorizing or creating a class, collective, and/or representative arbitration or action of any kind, except as expressly set forth in this provision, and nothing about the Batch Arbitration process will preclude any party from participating in any arbitration administered according to that process.

 

30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: Papa Murphy’s International, L.L.C., Attention: Legal Department, 8000 NE Parkway Drive, Suite 350, Vancouver, WA 98662, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you used to set up your Papa Murphy’s account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. Any opt-out notice will be effective only if you send it yourself, on an individual basis, and opt out notices from any third-party purporting to act on your behalf will have no effect on your or our rights. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any arbitration agreements that you may currently have with us, including any previous versions of this Arbitration Agreement to which you agreed and did not timely opt out, which will remain in effect, and has no effect on any arbitration agreements with us you may enter in the future.

 

Invalidity, Expiration. If any part or parts of this Arbitration Agreement (other than the “Waiver of Class or Other Non-Individualized Relief” and “Batch Arbitration” subsections are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed, and the remainder of the Arbitration Agreement shall continue in full force and effect. However, if either or both the “Waiver of Class or Other Non-Individualized Relief” and “Batch Arbitration” subsections of this Arbitration Agreement are found under the law to be invalid or unenforceable then, in that case, the entire Arbitration Agreement shall be void, and the parties agree that all Disputes will be heard in the state court in Clark County, Washington or the United States District Court for the Western District of Washington. You further agree that any Dispute that you have with us as detailed in this Arbitration Agreement must be initiated within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.

 

Modification. You and we agree that we retain the right to modify this Arbitration Agreement in the future.  Any such changes will be posted at this URL and you should check for updates regularly.  Notwithstanding any provision in these Terms to the contrary, we agree that if we make any future material change to this Arbitration Agreement, we will notify you.  Your continued use of the Site mobile sites and/or SMS/MMS programs - for example, not deleting your account; or accessing, browsing, or otherwise using the Site, mobile sites, SMS/MMS programs; or accepting products or services offered through the Site or the mobile sites - following the posting of changes to this Arbitration Agreement, constitutes your acceptance of any such changes. If you have previously agreed to a version of these Terms with an arbitration agreement and you did not validly opt out of arbitration then, changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of your previous agreement to arbitrate. We will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms.

 

Privacy

 

We respect the information that you provide to us and want to be sure you fully understand how we use that information. Please review the PRIVACY POLICY carefully to understand how Papa Murphy’s collects, uses and shares information, including personally identifiable information, from its users. By accessing or using the Services, you consent to all actions that we take with respect to your data that is consistent with our PRIVACY POLICY . 

 

Program Terms and Accounts

 

Papa Murphy’s may discontinue, or change from time to time, any Program or Service, including any Program terms, without prior notice. Please see full Program terms for each Program or Service for additional terms applicable to that Program. If you join a Program or set up an account for a Service, Papa Murphy’s may also make account(s) for other Programs available to you. Some Program options are only available if you utilize corresponding program features. Some Programs require that you set up an account with Papa Murphy’s. When you set up an account under any Program, you may be required to choose a user name and password. You may also be able to access your account(s) and/or create an account through third party authorization method(s) (for example, a social media account). You may have the ability to choose to have portions of your account information accessible by third parties (for example, in connection with your use of third party services, such as an electronic wallet). You may have the ability to interact with your account through third party services (for example, third party voice assist services or third party order processing services). All information provided by you must be complete and accurate. If your information changes, you should promptly update your account. If you use the same user name and password for different accounts, the account information from the various Programs may be combined. If you make a change in your account information for one Program there may be an automatic corresponding change to your account information for another Program. Your Program account(s), username(s) and password(s) are for your personal use only. You may have the ability to choose to have your credit card, Papa Murphy’s gift card and/or other payment methods associated with your account(s). You are responsible for maintaining the confidentiality of, and are responsible for all activities that occur under, your Program account(s), username(s) and password(s), Papa Murphy’s gift cards, and any other information that may be used to access your account(s). If you believe your account(s) have been compromised, please immediately access your My Account page, and take immediate action to remove the credit card, Papa Murphy’s gift card and/or other payment method information associated with your account(s). Neither Papa Murphy’s nor any franchise owner or supplier is responsible for undeliverable, lost, returned or misdirected emails or other correspondence related to your account(s), or for use of your Program reward(s), if any, issued under any Program or account(s) without your permission. Papa Murphy’s does not represent or warrant that the Program accounts will always be accessible or accepted. Without notice to you, Papa Murphy’s reserves the right to suspend and/or terminate your account(s) and/or your participation in any Program for any reason in its sole discretion, including without limitation if Papa Murphy’s determines in its sole discretion that you have violated these Terms or the applicable Program terms, you have more than one account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Papa Murphy’s may, in its sole discretion, suspend or cancel accounts that appear to be inactive, and suspend, cancel or combine accounts that appear to be duplicative.

 

MySLICE Rewards Program

 

PLEASE READ THESE MYSLICE REWARDS PROGRAM TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE MYSLICE REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE MYSLICE REWARDS PROGRAM TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE MYSLICE REWARDS PROGRAM TERMS OF USE, DO NOT PARTICIPATE IN THE MYSLICE REWARDS PROGRAM.

 

These MySLICE Rewards Program Terms of Use ("Terms of Use") apply to your access to, and participation in, the MySLICE Rewards Program, which is operated by Papa Murphy’s in the United States. These MySLICE Rewards Program Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Papa Murphy’s for other products and services. Papa Murphy’s reserves the right to change, modify, suspend, eliminate, terminate, discontinue and/or cancel the MySLICE Rewards Program, associated rewards and/or all or any portion of these MySLICE Rewards Program Terms of Use or any policy, FAQ, or guideline pertaining to the MySLICE Rewards Program, in whole or in part, at any time, for any reason and in its sole discretion, without notice to you. Any changes or modifications will be effective immediately upon posting the revisions to https://www.papamyrphu.com/, and to the extent permitted by law, you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the MySLICE Rewards Program confirms your acceptance of the Terms of Use and any such changes or modifications; therefore, you should review the Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to the MySLICE Rewards Program. If you do not agree to the Terms of Use, do not use the MySLICE Rewards Program.

 

You may terminate your participation in the MySLICE Rewards Program by contacting Papa Murphy’s papa murphys support request formhere. If the MySLICE Rewards Program is terminated, upon termination, all unredeemed Reward Offers and Rewards (defined below) will be forfeited without any obligation or liability, and Reward Offers will no longer be honored and may not be reinstated or transferred; this term shall supersede any conflicting term in a Reward Offer or Reward.

 

By accepting MySLICE Rewards Program benefits, offers, rewards, and services, each member acknowledges that he or she is responsible for determining whether he or she is eligible to earn or receive the benefits, offers, rewards, or services under applicable laws, gift policies, and incentive policies. At any time and in Papa Murphy’s sole discretion (including where a member was not eligible to earn certain rewards according to the Terms of Use), Papa Murphy’s may correct the amount or nature of rewards or offers in a member’s Account (defined below).

 

Becoming a Papa Murphy’s MySLICE Rewards Member

 

The MySLICE Rewards Program allows you to earn and/or receive rewards (program rewards are individually or collectively referred to as "Reward(s)"). To become a Papa Murphy’s member, you must: (1) Be at least 18 years old and a resident of the United States and residing in a location where the MySLICE Rewards Program operates; and (2) Register your MySLICE Rewards Program account ("Account") by following the enrollment instructions either at https://www.papamyrphu.com/ (the "Website"”), on the Papa Murphy’s application (the “App”), or in participating Papa Murphy’s store locations when prompted during a purchase. Your activities and interactions with Papa Murphy’s will only be attributed to your Account when you are logged into your MySLICE Rewards Program account online and via the App, and when you provide the phone number associated with your Account with any purchase in-store at a participating location. The MySLICE Rewards Program is limited to participating Papa Murphy’s locations. There are no fees or charges to become a member of the MySLICE Rewards Program. Only individuals who are at least 18 years old and who provide valid and accurate personal information when enrolling in the MySLICE Rewards Program are eligible for membership. Corporations and other entities, including but not limited to negotiated institutional and/or outside sales accounts, are not eligible. Individuals under the age of 18 are not eligible. The MySLICE Rewards Program is only available in the United States, and you must register a unique and valid email address and phone number. You may also be required to provide the following additional information to enroll: first and last name, zip code, birthdate, mailing address, city and state. Papa Murphy’s may deny enrollment in the MySLICE Rewards Program to any applicant if Papa Murphy’s, in its sole discretion, deems any enrollment request as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with these MySLICE Rewards Program Terms of Use or the Terms, without written notice. Only one account per person is allowed, different accounts cannot be combined, and no joint accounts are permitted.

 

Your MySLICE Rewards Program membership, Account, and benefits are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Account that is personal to you. A social media account with a third-party platform may be required to complete actions to earn and/or receive certain Rewards. Your Account number or the phone number associated with your Account may be required to be presented in connection with any MySLICE Rewards Program transaction or activity. The MySLICE Rewards Program is not targeted towards, nor intended for use by, anyone under the age of 18 or outside the United States. All information provided by you must be valid and accurate and you must keep it current.

 

Earning and Using Rewards

 

Reward Offers (defined below) may be issued by Papa Murphy’s on a periodic basis and may or may not be identified to you in advance. You may also receive Rewards without any prior notice. By participating in the Papa Murphy’s MySLICE Rewards Program, you will have the opportunity to earn and/or receive Rewards based on actions that you may take or transactions that you may conduct (“Actions”). Sometimes Actions may be as described in a particular offer made by Papa Murphy’s or by a third party (“Reward Offer”), other Actions may automatically generate a Reward without prior notice to you. You may not earn Rewards until the Account is registered, and you may not earn Rewards based on activities undertaken before the Account is registered. You may not earn Rewards at or based on activities with non-participating Papa Murphy’s locations. Some Reward Offers may require that you spend at least $4 at any participating location before any applicable sales tax and after any applicable discounts in order to earn the described Reward. Papa Murphy’s may send you Reward Offers and Rewards through the App, digital media, direct mail, email, SMS, push notifications, or on-site at a Papa Murphy’s location, event, or promotion. Once you meet the criteria described in any Reward Offer, as determined by Papa Murphy’s in its sole discretion, you are eligible for the advertised Reward, and once you take an Action that Papa Murphy’s has designated to generate a Reward without prior notice to you, also as determined by Papa Murphy’s in its sole discretion, you are eligible for the Reward Papa Murphy’s has designated, all under these MySLICE Rewards Program Terms of Use, the Terms and any additional terms and conditions of each Reward Offer.

 

Reward Offers and Rewards are personal to you and cannot be transferred, copied, or combined with other offers. Reward Offers and Rewards may not be made available to all members and may not be available at all Papa Murphy’s locations. Rewards may only be used on regular menu price items and may not be combined with other offers, promotions, or discounts, including but not limited to XLNY, FAVES, Specials, and Tuesday and Friday deals. Reward Offers and Rewards may have short, time-limited expiration dates and/or redemption periods, and may be subject to additional terms, conditions, and restrictions that are set by Papa Murphy’s or third parties. Such terms, conditions, and restrictions may be updated, modified, suspended, or canceled at any time without notice to you. If there is a conflict between the Program Terms of Use, the Terms, and the terms and conditions of any Reward Offer or Reward, unless explicitly provided otherwise in these Terms, the Reward Offer or Reward terms and conditions will control. The amount, type and frequency of Reward Offers and Rewards are based upon a number of factors, including without limitation the frequency of your store visits, the volume and type of purchases made, Account usage, type of personal information provided, and type and amount of participation in and/or interaction with Papa Murphy’s and/or Papa Murphy’s activities, other Programs and/or applications. You may be required to purchase from a participating Papa Murphy’s location to receive Reward Offers and/or to earn or redeem Rewards. Reward Offers may provide opportunities to earn, receive or redeem Rewards by undertaking activities such as, among other things: (1) using the App, website, or social media features that display your user name and/or status; and/or (2) participating in contests, sweepstakes or other like activities subject to applicable rules and/or Program terms identified at the time. Activities undertaken to earn or redeem Rewards do not count towards, and may not be combined with, activities described under other Programs. You may earn only one Reward per Reward Offer, regardless of the number of times you perform the activity. 

 

Rewards are valid and redeemable at participating Papa Murphy’s retail locations and on the Website and App, and may be redeemable with third-party partners of Papa Murphy’s, as described in each Reward Offer and/or Reward. The value of any Reward comprising a discount will be applied against the pre-tax purchase amount (i.e., excluding taxes, fees, tips, delivery, and shipping and handling charges) of an applicable purchase. Members are responsible for paying all taxes, fees, tips, and any applicable delivery, shipping, and handling charges.

 

Once a Reward has been redeemed, it will not be refundable, and no credits will be issued for any reason. Partial Rewards will not be issued. If a full Reward is not used when redeemed, the remaining balance will be forfeited, no remaining balance will be refunded, nor will any remaining balance be available for application toward future orders. Papa Murphy’s is not responsible for lost or stolen Rewards. If any Rewards are believed to have been sold, exchanged, or obtained fraudulently, or issued to someone other than the member, those Rewards will be void and will not be honored. An Account may be used to earn or receive purchase-based Rewards up to 1 time per day, with a minimum spend of $4 per purchase, before any applicable sales tax and after any applicable discounts. 

 

Rewards will be identified on your My Account page located at https://www.papamyrphu.com/ or in the App. Unless otherwise specified in a Reward Offer or Reward or in the Terms of Use, only one Reward may be redeemed per transaction. Rewards may not be earned or received through, or redeemed on, purchases of gift cards, gift certificates, and any other products excluded by applicable law. Your Reward Offers and Rewards will expire after 30 days unless a different expiration date appears in connection with the Reward Offer and/or Reward. Reward Offers and Rewards are subject to change or substitution without notice. Reward Offers and Rewards accumulated under the MySLICE Rewards Program are promotional and have no cash value. Reward Offers and Rewards may not be exchanged for cash, any cash equivalent or any other products, and may not be applied toward payment of any outstanding account balances, previous purchases, or any delivery, shipping or handling charges or other fees, or combined with other discounts or coupons. Transaction history cannot be transferred from one Account to another. Guests may only earn points on 1 transaction per 24-hour period.  If you have points that need to be added – you may request that here: Papa Murphy's support request formContact Us Papa Murphy’s has no responsibility to retroactively apply Reward Offers, Rewards, or use of your Account.

 

Returns and exchanges will be processed in accordance with Papa Murphy’s return and exchange policy. Members will receive a refund for any returned item under such policy, less any Rewards redeemed. No credit or refund of redeemed Rewards will be issued. Rewards earned or received based on purchased items or services that are later returned or refunded may be debited from your Account.

 

You can check your current Rewards by logging into your Account. A valid Account is required to check Reward Offers and Rewards. Papa Murphy’s will attempt to credit Accounts with Rewards on a timely basis. Rewards may take up to 48 hours to be updated to your Account. Any claim for Rewards not credited accurately must be received by Papa Murphy’s within 30 days of the date on which the you claim accrual of the Reward. Papa Murphy’s will have no liability for any failure, delay, or error in crediting Rewards to your Account.

 

If you suspect or learn of any fraudulent activity related to your Account, including unauthorized redemption or transfer of Reward Offers or Rewards, you must report the fraudulent activity within 60 days of the date of the fraudulent activity. You can contact us Papa Murphy's support request formhere. Credit or debit of any Reward Offers or Rewards will be at Papa Murphy’s sole discretion. Reward Offers and Rewards will not be honored or awarded if in Papa Murphy’s reasonable opinion the items purchased will be used for resale or commercial use. Papa Murphy’s also reserves the right to limit Reward Offers and Rewards to reasonable household quantities.

 

Rewards may not be earned, received, or redeemed, and may be forfeited if unexpected technical difficulties arise.

 

Birthday Reward: You may be offered a birthday Reward (“Birthday Reward”); participating locations may vary. To qualify for a Birthday Reward, you must (1) have an active MySLICE Rewards Program account; and (2) have made at least one qualifying visit (spend at least $4 at any participating location before any applicable sales tax and after any applicable discounts) using your MySLICE Rewards Program account in the 365 days prior to your birthday. Birthday Rewards will be issued on the birthdate noted in your MySLICE Rewards Program profile and will be valid for 30 days thereafter. Other terms and conditions may apply and will be noted in the Birthday Reward.

 

Rewards may not be earned, received, or redeemed, and may be forfeited if unexpected technical difficulties arise.

 

Other Papa Murphy’s Information

 

Papa Murphy’s may conduct test Programs from time to time in certain markets that may have additional/different Program terms than those described herein. Papa Murphy’s has no obligation to expand or continue any test.

 

As a participant in the MySLICE Rewards Program, Papa Murphy’s may automatically enroll you in other Programs that are complimentary to the MySLICE Rewards Program. Please read the PRIVACY POLICY to understand how Papa Murphy’s collects, uses and discloses information about customers, how to update or change your personal information and how we communicate with you.

 

Inactivity & Cancellation

 

Without notice to you, Papa Murphy’s reserves the right to suspend any Account and/or terminate your Account and/or your participation in the MySLICE Rewards Program for any reason in its sole discretion, including without limitation if Papa Murphy’s determines in its sole discretion that (i) you have violated these MySLICE Rewards Program Terms or the Terms, (ii) you have more than one Account, (iii) the use of your Account is unauthorized, deceptive, fraudulent, inappropriate, abusive, hostile, or unlawful, (iv) you have failed to pay Papa Murphy’s amounts due, or (v) you have engaged in any misconduct or wrongdoing in connection with the MySLICE Rewards Program. Nothing contained in the Terms of Use will limit Papa Murphy’s in the exercise of any legal or equitable rights or remedies.

 

If you do not use your Account to earn or redeem Rewards during a 12-month period, Papa Murphy’s reserves the right to cancel your participation in the MySLICE Rewards Program, close your Account, and zero-out the Reward Offers and Rewards in your Account. All unredeemed Reward Offers and Rewards will be forfeited immediately upon cancellation and may not be reinstated or transferred.

 

Reward Offers and Rewards and other related benefits and services are the sole property of Papa Murphy’s, and are not the property of the members. Upon termination of your Account and/or your participation in the MySLICE Rewards Program for any reason, all unredeemed Reward Offers and Rewards will be forfeited and the you will no longer be able to participate in the MySLICE Rewards Program. Reward Offers and Rewards have no cash value and Papa Murphy’s will not compensate or pay cash, cash equivalent, or credit for any forfeited or unused Reward Offers or Rewards.

 

Whether you may re-enroll in the MySLICE Rewards Program after a termination is at Papa Murphy’s sole discretion. In any event, previously earned Reward Offers and Rewards that were zeroed-out will not be credited to you.

 

Any unspecified expenses related to the enrollment or use of the MySLICE Rewards Program are solely your responsibility. Rewards may be subject to income or other taxes. You are responsible for paying all income taxes and for making all applicable disclosures to third parties. Papa Murphy’s will not be liable for any tax liability, duty, or other charges in connection with the issuance of Reward Offers or Rewards or any other MySLICE Rewards Program benefits.

 

Online Ordering

 

Papa Murphy’s may make available to you the ability to order online from our participating Papa Murphy’s locations. These Terms apply only to orders placed through the Services. Minimum order amounts may apply. Any applicable delivery fees, taxes and other amounts due in connection with your order will be identified when you place your order. There may be limits on the dollar values and number of orders that may be placed through the Services. You are responsible for payment of your order by means of a payment option made available through the Services at the time of ordering. We use third party providers and may accept various third party services to process payments. The Papa Murphy’s location identified when you place your order is responsible for fulfilling your order and for any questions or other communications regarding your order. Discounts, coupons and other offers may not be able to be combined with online ordering. Every participating location may not have all menu items identified through the Services. The Services may allow you to customize your order. Portion size references (extra, light, etc.) are for convenience only and do not indicate nutrient content information of any kind. You may be able to, and in some circumstances you may be required to, use your MySLICE Rewards Account (or sign up for MySLICE Rewards) in connection with certain online ordering, in which case the MySLICE Rewards Program terms will also apply.

 

Third Party Content, Products and Services (including Advertising and Promotions)

 

Papa Murphy’s may provide third party content on the Services (including embedded content) and links to web pages and content of third parties, including Papa Murphy’s branded, co-branded and/or our franchise owners’ content (collectively, "Third Party Content"). We may also make our Services available to you through your use of services of third parties, such as Google, Facebook and Instagram. When you visit other sites via Third Party Content, or utilize the services of third parties, the terms and policies of the third party sites/services govern such third party site/services, including without limitation use of any of your account information that you choose to make available to such third party. It is your responsibility to determine when you are accessing Third Party Content or services. We do not control, endorse or adopt any Third Party Content or service, including the advertisements or promotions of any third party, and the inclusion of any link to and/or reference to Third Party Content or availability of Third Party Content or services in connection with use of any Papa Murphy’s Service does not imply Papa Murphy’s endorsement, affiliation or adoption of the Third Party Content or service, and Papa Murphy’s makes no guarantee as to its accuracy, completeness, reliability or suitability for your purposes. You agree to comply with all applicable laws, regulations and terms applicable to your use of any such Third Party Content or services. You acknowledge and agree that Papa Murphy’s is not responsible or liable in any manner for Third Party Content or services.

 

Location-Based Services

 

If you enable location-based services on your computer or other device in connection with your use of the Services, you expressly consent to Papa Murphy’s and/or its suppliers collecting the geolocation (which may include specific longitude and latitude) of your device. This information will be used as set forth in our PRIVACY POLICY, including to identify your local Papa Murphy’s location, to provide personalized messaging or content and/or for marketing purposes by email, push notifications, online or in-app advertising or otherwise. Please see our PRIVACY POLICY for further information.

 

Feedback and Submissions

 

Submission of any remarks, suggestions, material, information, ideas or other communications (each a "submission") to the Services, including those provided in connection with a Program or on a public-facing forum made available through the Services, will be maintained by Papa Murphy’s, and at Papa Murphy’s discretion shall be deemed to transfer to Papa Murphy’s all present and future ownership and intellectual property rights in such submission. All submissions by you are voluntary. Papa Murphy’s has no obligation to treat a submission as confidential or to compensate you in any manner for the submission. You agree that Papa Murphy’s has the right, but not the obligation, to display and use your name, likeness and other personal information submitted by you in connection with a submission. If any court determines that Papa Murphy’s does not retain exclusive ownership of any submission, then Papa Murphy’s retains a royalty free, exclusive, perpetual, sublicensable (through multiple tiers) right and license to use, reproduce, cache, modify, display, publicly perform, transmit, adapt, publish, translate, create derivative works from and distribute the submission throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised.

 

Disclaimer of Warranties and Limitation of Liability

 

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE SERVICES, AND ALL CONTENT THEREIN, AND ALL THIRD PARTY CONTENT ACCESSIBLE FROM OR THROUGH THE SERVICES, AND ALL PROGRAMS, ARE PROVIDED TO YOU "AS IS," WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES, USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE, DATA ACCURACY, SYSTEMS INTEGRATION, OR QUIET ENJOYMENT.

 

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE TIMELY AND ACCURATE INFORMATION THROUGH THE SERVICES, YOU SHOULD NOT ASSUME THAT THE INFORMATION IS ALWAYS UP TO DATE OR THAT THE SERVICES CONTAIN ALL RELEVANT INFORMATION AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAPA MURPHY’S, IT SUPPLIERS AND FRANCHISE OWNERS AND EACH OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AND/OR AGENTS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS DISRUPTION, WHETHER IN TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES OR INJURY CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM THE SERVICES OR THAT RESULTS FROM UNAUTHORIZED ACCESS TO, ALTERATION, THEFT OR DESTRUCTION OF ANY PROGRAM ACCOUNT(S), MISTAKES, ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, ACCIDENTS, VIRUSES, MISUSE OR FRAUD, DELAYS IN OPERATION, TRANSMISSION OR FAILURES OF PERFORMANCE, DELETION OF FILES OR EMAIL, UNAUTHORIZED USES OF THE SERVICES OR DATA, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO PAPA MURPHY’S RECORDS, PROGRAMS OR SERVICES. IN NO EVENT SHALL PAPA MURPHY’S AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY OR TORT, (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCTS LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES, EXCEED YOUR ACTUAL OR DIRECT DAMAGES, OR $100, WHICHEVER IS LESS.

 

Employment Opportunities

 

While job openings are identified as part of the Services, the process of applying for a job is conducted on a separate website(s) not subject to these Terms. Papa Murphy’s is committed to the principles of equal employment opportunity. Applicants are considered for all positions without regard to race, color, religion, marital status, pregnancy, national origin, disability, genetic information, military status or Vietnam-era Veteran status, sexual orientation, gender, gender identity or expression, age or any other status protected by applicable law. Papa Murphy’s encourages all qualified applicants to apply. Papa Murphy’s does not have any responsibility for the hiring practices of its franchise owners.

 

Visitors Outside of the United States

 

Papa Murphy’s makes no representation that the information available through the Services is appropriate or available for use outside of the United States. Those who choose to access the Services from outside of the United States do so on their own initiative and are responsible for compliance with applicable local laws.

 

For More Information

If you have any questions regarding these Terms, please contact us Papa Murphy's support request formhere.