FAQ & HELP

Promo codes cannot be applied to items on Special, including Tuesday and Friday deals. Only one promo code can be used per order, and it cannot be combined with Rewards.

Please make sure the code is not expired, you've met offer requirements including the minimum order subtotal, and that item(s) in the cart are regular price (non-Special).

You may place a pickup order online and select EBT/SNAP for the payment method during checkout, but EBT/SNAP payments cannot be processed online. Bring your EBT card to pay in-store when you pick up, along with another valid payment type for any remaining balance. EBT payments not valid at all locations.

You can schedule an online order for same-day pickup or delivery at a specified time. We apologize that future-day pickup and delivery are currently unavailable.

MySlice Rewards members can Sign In to their account, then click the profile icon, select Recent Orders, and click Order Again to re-order.

You may need to update the zip code in your profile to get the correct offers for your area. Sign In to your MySLICE account. Then click on the profile icon and select Update Profile, or contact us by clicking the Send Message button below.

Yes. Because our ingredients are fresh and you get to bake at home, Papa Murphy’s accepts SNAP EBT payments. Place your pickup order online and select the EBT/SNAP payment method during checkout. Then bring your EBT card and another payment method for any remaining balance to pay in-store. EBT/SNAP payments must be processed in-store, not valid at all locations.

You may place a pickup order online and select EBT/SNAP for the payment method during checkout, but EBT/SNAP payments cannot be processed online. Bring your EBT card to pay in-store when you pick up, along with another valid payment type for any remaining balance. EBT payments not valid at all locations.

Because SNAP payments cannot be processed online, EBT/SNAP payment is not accepted for delivery orders. Please choose pickup when you order online and bring your EBT card to pay in-store when you pick up. EBT payments not valid at all locations.

• The MySLICE Loyalty Program ("Program") is open to legal residents of the United States who are at least 18 years old at the time of enrollment.
• Limit one (1) account per individual. Duplicate or fraudulent accounts may be suspended or terminated.
• Participation in the Program constitutes acceptance of these Terms & Conditions and Papa Murphy’s Privacy Policy.
• Members with a valid birthday on file will receive a Free Cinnamon Wheel during their birthday month. Reward is valid for the birthday month only and must be redeemed within that timeframe.

• Guests may enroll online (website or app) or in-store by providing a valid phone number.
• Upon successful signup, new members will receive a $1 Medium 1-Topping Pizza loaded to their loyalty account.
• No re-enrollment is required for existing registered members. Unregistered guests will need to register their account online or in-app to claim rewards.
• New loyalty members must verify their phone number through SMS confirmation.

We’ve refreshed our rewards program to make it more rewarding, flexible, and easy to use:

• Earn Points: 10 points for every pizza purchased. Mini Murphs and free pizzas that may occur on a check do not earn points.
• Redeem Rewards:
  • 25 Points = 2-Liter Soda or $3 Off
  • 50 Points = 5 Cheese Bread, Salad, or Cookie Dough
  • 75 Points = Large Specialty Pizza
• Birthday Reward: Free Cinnamon Wheel during your birthday month.

• Members earn 10 points per pizza purchased.
• You must be logged in to your MySLICE account in-store or online to earn points at the time of purchase
• Points typically post within 35 minutes. In certain scenarios, points may take up to 48 hours to accrue in members account.
• Point accrual is limited to one (1)  transaction every 24 hours.
• Maximum Balance: Accounts may hold a maximum of 200 points at any given time.
• Unregistered Guests: Points may accrue for unregistered guests, but they cannot claim or redeem rewards until they complete registration.

• Rewards may be claimed and redeemed once the required point balance is reached:
• Only one reward may be redeemed per transaction. Must have a valid MySLICE account.
• Rewards must be applied at checkout (online, app, or in-store with phone number lookup).
• Rewards cannot be combined with coupons, discounts, or other offers unless expressly stated.
• Rewards have no cash value, are non-transferable, and may not be sold or exchanged.
• *Free Large Pizza Reward: Offer valid for one large pizza at regular menu price, up to a maximum value of $30, at participating locations. Must have a valid MySLICE account. Not valid with any other offers, specials, promotions, or discounts, including but not limited to XLNY®, Tuesday and Friday deals. No cash value. Free pizzas do not earn points.  Must be used in one transaction. Void if altered, copied, transferred, auctioned, or sold.
• Redemption Limit: One reward redemption per 24-hour period.

• New guests must enroll in MySlice Rewards and verify their phone number via SMS confirmation to be eligible.
• Once verified, the $1 Pizza reward will automatically load to their account.
• Rewards may take a short time to appear, but once loaded are immediately usable.

Members must claim rewards through the MySLICE app or website before placing an order.

Online or In-App:

• Sign in to your MySLICE account.
• Go to your MySLICE rewards detail page to review current points available.
• You will see all rewards available to claim based on your points total. Click Claim to add the reward to your account.
• Add eligible reward item(s) to your cart.
• Go to your cart and select “+ ADD” next to the reward.
• Go to the checkout page to see savings applied and complete your order.

In-Store:

• To redeem a reward in store, you must first go to the website or app to claim the reward. Once claimed, the reward will be available immediately both online and in-store.
• Provide the phone number linked to your MySLICE account.
• Request that the cashier apply the chosen reward to your order.
• Rewards must be claimed prior to payment and cannot be retroactively applied.

• Points expire after 180 days of inactivity, defined as no purchase or account log-in activity.
• Claimed rewards not redeemed within 90 days will expire along with any associated points.
• Certain promotional rewards (including signup bonuses and limited-time offers) may have shorter expiration windows, as indicated when issued.
• Expired points and rewards cannot be reinstated.

• If you forget to check in or believe you are missing points, you may submit a request.
• Submit a request for missing points here.
• Guest Services will validate and adjust accounts as necessary.

• To view rewards: Download the Papa Murphy’s app or sign in online, then visit the rewards tab.
• To update account info: Sign in to your MySLICE Rewards account, click on the profile icon, and select “Update Profile.”
• If unable to access your account:
  • Try resetting your password using the “Forgot Password” link.
  • If unsuccessful, attempt to create a new account with all required fields completed.
  • For additional support, contact Guest Services.

• Members with a valid birthday on file will receive a Free Cinnamon Wheel during their birthday month.
• Reward is valid for the birthday month only and must be redeemed within that timeframe.

• Papa Murphy’s reserves the right to modify, suspend, or terminate the Program or its Terms at any time, with or without notice.
• In cases of suspected fraud, abuse, or violation of Terms, Papa Murphy’s may revoke points, rewards, or account access.
• Points and rewards are promotional in nature and do not constitute property of the member.

• Personal information collected through the Program will be used in accordance with Papa Murphy’s Privacy Policy.

• Papa Murphy’s is not responsible for technical errors, delays, or account access issues.
• To the fullest extent permitted by law, Papa Murphy’s disclaims liability for any damages arising from participation in the Program.

Yes! Delivery orders can be placed on PapaMurphys.com or the Papa Murphy’s App. Simply select Begin your online delivery orderDelivery as your order type and enter your full delivery address. Delivery options vary based on location and driver availability.

We sure do, and for most Papa Murphy's locations, you can place your delivery order right on Start an online orderPapaMurphys.com or the Papa Murphy's App - easy, right? But if you prefer, you can check with your favorite provider to see if they deliver Papa Murphy's to your location. Here are a few: Papa Murphy's Door Dash menuDoorDash, Papa Murphy's Gurbhub pageGrubhub, Papa Murphy's Postmates pagePostmates, Papa Murphy's Uber pageUber Eats, EastStreet's home pageEatStreet, Food Dudes' home pageFood Dudes, and GrubSouth's home pageGrubSouth.

We’ll do our best to provide a reasonable ETA when you place your order. Our delivery partners pride themselves on delivering within the estimated time, however, traffic, order volume, and – on occasion – car trouble or bad weather could cause unforseen delays.

You can schedule same-day delivery at a specified time on PapaMurphys.com or the Papa Murphy’s App. We apologize that future-day delivery is not currently available.

You may see a delivery fee, a service fee, and/or a minimum order amount for delivery orders. These costs vary depending on the delivery provider and/or the website or app used to place the order.

If you placed your order on PapaMurphys.com or the Papa Murphy’s App, please call the store that received your order. The team there will do their best to help, but once your order is dispatched to a delivery provider, it may not be possible to modify or cancel the order. If you ordered through a third-party delivery partner, please contact them directly (e.g., DoorDash, Grubhub, Postmates, Uber Eats, etc.). We wish we could help, but that's the best way to get support. The same goes for payment issues or refund requests.

When you place your delivery order on PapaMurphys.com or the Papa Murphy’s App, deals, Rewards, and coupon discounts are all available. They are not available, however, when ordering through third-party delivery sites.

Please visit our Baking Instructions page for step-by-step instructions to bake - or grill - your perfect pizza, dessert, or side!

Refrigerate your pizza if you don't plan to bake it within 60 minutes of purchase. Then, remove it 60 minutes prior to baking for the crust to rise. Always bake pizzas within 24 hours of purchase.

We love being fresh and never frozen, but you can request double-wrapping in-store, so you can freeze your pizza. The day before you bake, remove from the freezer and let it thaw in the refrigerator for 24 hours. Then remove from the refrigerator and let it sit at room temperature for 60 minutes before baking.

Our Chocolate Chip Cookie Dough is now Ready-to-Eat and can be enjoyed baked or raw, although we recommend our guests bake our cookies to truly have the Take ‘n’ Bake experience!

Papa Murphy’s detailed ingredient information is on the Reference to the nutrition facts on the Nutrition PageNutrition page. Click on a specific product to display nutrition facts and ingredients.

Always bake pizzas within 24 hours of purchase. Remove refrigerated pizza 60 minutes prior to baking for crust to rise.

Our lifestyle-friendly options include: Udi's certified gluten-free crust, Violife dairy-free cheese, and crustless keto-friendly pizzas – all available Select a store to begin your online orderonline and in-store at Papa Murphy's locations.

Gluten-free crust (available in medium size only) is topped in a shared kitchen that also handles gluten-containing ingredients; dairy-free cheese options are prepared in the same shared kitchen areas as options containing dairy. Detailed ingredient information is on the Reference to the nutrition facts at the top of the Nutrition PageNutrition page. Click on a specific product to display nutrition facts and ingredients.. We do not assume responsibility for any sensitivity or allergy caused by our products.

Yes, we have many vegetarian and vegan options: Our original, thin, pan, and stuffed pizza crusts are vegan. Udi's gluten-free crust, however, contains eggs. We also have plant-based and lactose-free Violife dairy-free cheese and a wide selection of vegan toppings. Detailed ingredient information is on the Reference to the nutrition facts at the top of the Nutrition PageNutrition page. Click on a specific product to display nutrition facts and ingredients.

The enzymes or rennet used in our cheese production is from a non-animal source. 

Potential cross-contamination of both peanuts and tree nuts from our vendors may exist from shared production equipment and facilities. We are unable to make any guarantees of peanut- and tree nut-free products and continue to work with our vendors to obtain the most current and accurate information.

Our Chocolate Chip Cookie Dough is now Ready-to-Eat and can be enjoyed baked or raw, although we recommend our guests bake our cookies to truly have the Take ‘n’ Bake experience!

It’s all in how you slice it, but here's our guidance for nutrition information. 

Medium = 12" = 8 slices 

Family = 16" = 12 slices 

XLNY = 16" = 12 slices 

Large = 14” = 8 slices  

Crustless = 8 servings per tray 

We currently do not collect information regarding GMOs from our vendors. As we work to make further enhancements to the products we offer, please stay tuned for updates. 

If you have further questions about specific ingredients, please contact the Papa Murphy’s Quality Assurance Department at [email protected].

We’re truly sorry for any inconvenience. Since Papa Murphy's is a franchise organization and store locations are independently owned and operated, any refunds must be processed at your local store. You can send us the details by clicking the Send Message button below, and we'll forward the information to the store owner, or – for fastest results – reach out to your local store directly and ask to speak to a manager.